REQUIRED ORDER INFORMATION
Order approvals are created and emailed to the customer at the order entry stage of the process. Custom Imprint must receive a signed order approval before the order can proceed to production. Custom orders will not begin processing until a deposit has been received or appropriate terms have been acquired.
The imprint size, location, and color will be noted on the proof mockup. Customer specified print sizes must be noted in the purchase order and must meet our imprint guidelines. Designs will be sized for the smallest sized garment within an order. E.g. youth garments and adult garments will receive the same imprint size, unless the youth garments are separated by another setup.
Order revisions are not guaranteed to be accepted once an order has been approved. After approving a sales order confirmation, any changes made to the order or artwork may incur additional costs (such as return shipping, art time, digitizing, or processing fees). Cancellations of approved orders are subject to a cancellation fee and any costs associated with services already rendered (such as art time, screens, and digitizing). All cancellations and order revisions must be made by written request to your account manager.
Custom Imprint Corp. will not be held responsible for spoilage up to 3%. Imprints on flawed items supplied by customers will be billed; extra production time will be needed in the event we need to replace any items. Ask your account manager about our Spoilage Protection Programs for exact quantity orders.
Custom Imprint strictly ships and bills for (when applicable) outbound shipping and freight on our own FedEx account. We are unable to ship on third party accounts or with customer-supplied labels. Blind shipping is available upon request, and there is no additional charge for this service.